When a company makes you feel that you do, in fact, matter to them and that your issues are their issues, you feel valued. It’s as if you are their biggest client or customer. It’s hard for most large companies to treat customers and clients as though they’re VIPs and make them feel valued, but the great ones find a way. Here’s an example of one that did. We decided to purchase a mattress from Tuft and Needle. I had high expectations, both of the company that was disrupting the mattress … Read more about A Tuft Story
